1) Customer Information
OrderID : #{orderid}
Company : {company}
Name : {fname} {lname}
Address : {address1}, {address2} {city}, {state}, {zip}, {country}
Phone : {phone}
2) Billing Information
{billinginfo}
Plans
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{plantitle}
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{planamount}
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365
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{additionalminute} for each additional minute
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Phone Number: {phone}
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IMEI: {IMEI}
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All Minutes over the included, to landline and cell phone cost {additionalminute} per minute
Calls to Thuraya = $9.99 per min, Calls to Globalstar are $9.99 per min, Calls to Inmarsat are $9.99 per min
Calls to any other satellite phone network not listed here may cost up to $12 per minute or MORE
2-Stage Dialed Calls are billed at $2.99 per minute
All Calls are billed in 1 minutes Increments, partial minutes are rounded to the next minute
Additional Fees:
Activation = $35.00, Credit Card Failure = $34.99, Outbound SMS/email = 0.5 minute, Local, State and Federal Tax not included.
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PLEASE NOTE THAT ALL PLANS AND PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE
You have select the following additional options:
{additionaloptions}
All Service Agreements are for a minimum one (1) year term (from {start_date} to {stop_date})
I acknowledge that I have read and understand all the terms and conditions included in all pages of this Agreement and I agree to be bound thereby, or if I am signing in a representative capacity, I agree that the entity for which I am signing will be bound thereby. If signing on behalf of an entity, I represent that I am a duly authorized representative of that entity (named above at "Customer Billing Information") and I have submitted this application in my official capacity as indicated below at "Title." If I am representing a corporation, I acknowledge that the execution of this document has been authorized by all necessary corporate actions. I authorize All Road Communications or its representatives to access and review the information and references identified in this application, and all other relevant information and materials for the purpose of identifying the financial status and creditworthiness of the applicant.
ALL ROAD COMMUNICATIONS (ARC) Mobile Satellite Services Terms and Agreement
(1) Availability Of Limited Service: Service is generally available to satellite terminals equipped for this service when within the satellite footprint. Service is furnished to Customer or Customer’s authorized user. A telephone number may not appear in more than one terminal. Customer has no property right in such number. ARC reserves the right to assign, designate, or change such number, when, in its sole discretion, such action is reasonably necessary in the conduct of its business.
(2) ARC Service: Customer has contracted ARC to provide the service under the terms detailed on the front page of this Agreement at Section 2. Iridium service is provided by Iridium Satellite LLC. Customer agrees to remain as a subscriber of the service for a period of at least one year from the date of service activation, and furthermore, agrees to pay any applicable activation, monthly service, service usage fees and any applicable taxes thereon. ARC reserves the right to change rates at anytime. This contract will automatically renew each year for a further period of 1 year unless written cancellation is received by ARC from the Customer no less than thirty (30) days before the contract expires.
(3) Data Transmission Use & Voice Calls: Due to the technical nature of data or voice setups and the inherent sophistication of data or voice transmission through a variety of operating systems, ARC makes no representation as to the success of data or voice calls through the system. Customer agrees that all data or voice call attempts, regardless of ultimate successful transmission and termination, will be paid for and no credits will be given in the event of dispute of this nature. Along with potential incorrect use (i.e.: next to a building/obstruction), the Iridium system (a low earth orbiting satellite constellation) has inherent flaws and anomalies that can create dropped calls of either voice or data nature. Dropped calls will not be credited. Two-Stage dialing calls are billed at an additional $0.25 per minute above the current rate.
(4) Early terminations: Early terminations are subject to a $250.00 cancellation fee per terminal. The customer will also forfeit the last months deposit upon early cancellation. Notice of termination may only be made in writing and emailed to cancellations@allroadsat.com. This contract will automatically renew each year for a further period of 1 year unless written cancellation is received by ARC from the Customer no less than thirty (30) days before the contract expires. This Service Agreement cannot be assigned without the written consent of ARC. ARC reserves the right to terminate this Contract at any time during the contract period.
(5) Invoicing and Guarantee of Payment of Services: ARC will invoice customer monthly via email unless specified otherwise. This bill is due and payable upon receipt and such amount will be deducted from your registered credit card. Monthly fees and recurring charges are billed monthly in advance. Customer understands that they are responsible for all air time charges, including but not limited to direct airtime, long distance and roaming charges (if applicable), and charges for any Customer-elected, value-added services (when available). Payment must be made in U.S. Dollars using U.S.A. based and billed credit cards only.
(6) Invoicing and Guarantee of Minutes: If customer exceeds monthly minute allowance as per their chosen plan, then such minutes will be billed monthly in arrears, unless Customer exceeds 200 minutes at which time such minutes will be billed instantly to Customer credit card. Customer will be notified via email by ARC each time they are billed for such additional minutes.
(7) Taxes: The price of the service does not include sales, usage, excise, ad valorem, property or any other taxes now or hereafter imposed, directly or indirectly, by any governmental authority or agency with respect to the Service. Customer shall pay such taxes directly or reimburse ARC for any such taxes.
(8) Deposits: Mobile Satellite services are granted subject to credit approval by ARC. ARC requires the establishment of credit or the ability to pay invoices according to the established terms. Additional Deposits may be required for Non-US citizens or customers who do not have established credit. Customers will be advised prior to service activation if a deposit is required. Additional Deposits will be refunded at service or contract termination.
(9) Non-Payment / Breach: A late charge of the lesser of 2% per month will be applied to each of Customer’s service bills not paid by the due date. This late charge is applicable to the unpaid balance as of the due date. Customer shall pay ARC all costs including, without limitation, reasonable attorney fees, the fees of any collection agency, and any other costs incurred by ARC in exercising any of its rights under the Agreement. Should Customers service be suspended for non-payment ARC will charge a decommissioning fee of $50.00 per mobile terminal for re-activation of the suspended terminal. If Customers credit card fails whilst ARC attempts to make a charge for any reason, then Customer will be liable for a $25 charge per instance of credit card failure. ARC may at any time demand a replacement credit card from Customer for this or any other reason whatsoever. Customer is obliged to inform ARC if their registered credit card is cancelled or restricted for any reason, and at such time provide ARC with a new and valid credit card for billing purposes.
(10) Contractual Limitations: During the contract period, customer may change their pricing plan at no charge.
(11) Limitation of Liability: The satellite services provided by ARC may be temporarily interrupted, delayed or otherwise limited and is not available everywhere in the world. ARC makes no representation that it can provide uninterrupted service. Furthermore, ARC shall have no liabilities or credit due for interrupted service unless caused by the gross negligence of ARC. ARC shall not be liable for acts or omissions of other carriers, equipment failures or modifications, acts of God, strikes, government actions, or other causes beyond our reasonable control. ARC MAKES NO WARRANTIES WITH RESPECT TO THE SERVICE OF ANY KIND WHATSOEVER, EXPRESSED OR IMPLIED, EXCEPT AS SPECIFICALLY PROVIDED IN THIS AGREEMENT. THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR ANY PARTICULAR PURPOSE ARE HEREBY DISCLAIMED AND EXCLUDED. ARC SHALL NOT BE LIABLE TO ITS DISTRIBUTOR OR CUSTOMER OR ANY THIRD PARTY FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.
(12) Subscriber Terminals and Equipment: Unless provided otherwise, ARC is not responsible for the installation, operation, quality of transmission, or maintenance of Customer equipment. If Customer’s equipment is stolen, Customer is responsible for all charges as agreed upon in this Agreement. Customer is obligated to inform ARC of any and all stolen, lost or missing equipment within twenty four (24) hours of discovery of such instance by customer.
(13) Licensing: Customers wishing to operate satellite phones while in foreign territories shall be required to obtain any and all licensing or approvals that may be required to operate within that territory. ARC does not guarantee any authority to radiate from territories other than those allowing trans-border operations of Iridium equipment.
(14) Governing Law: This contract is governed by the laws of the State of California and applicable tariffs.
(15) CUSTOMER AGREES THAT ANY LEGAL PROCEEDING COMMENCED BY ONE PARTY AGAINST THE OTHER, SHALL BE BROUGHT IN ANY STATE OR FEDERAL COURT HAVING PROPER JURISDICTION WITHIN THE STATE OF CALIFORNIA. BOTH PARTIES SUBMIT TO SUCH JURISDICTION AND WAIVE ANY OBJECTION TO VENUE AND/OR CLAIM OF INCONVENIENT FORUM. By using ARC's service I {fname} {lname}, understand and agree to all the above terms and conditions of this service agreement with All Road Communications.
